SMI's Managed Services Offering

Not all companies can afford to dedicate full-time resources to the management of their JD Edwards infrastructure. SMI understands that. Time spent on management and maintenance of your environment often comes at the expense of important strategic business initiatives. SMI’s CNC Managed Services offering will augment your Oracle maintenance and enhance user satisfaction of your JD Edwards solution. The CNC Managed Services Program balances support options and economic feasibility, giving companies the assurance they need to keep their JD Edwards infrastructure up and running. The attributes of SMI’s CNC Managed Services offering include:

Committed Response: In addition to executing scheduled activities, the CNC Managed Services program is there for you when unscheduled issues arise.

Dedicated Resources: SMI assigns an Account Manager and a Primary and Secondary CNC resource to your account to drive unparalleled service.

Remote Support: The managed services program is based on a remote support model. The majority of the CNC maintenance and troubleshooting will be provided by consultants working off-site. This allows SMI to provide the most cost effective and responsive support.

Managed Services Portal: Each CNC Managed Services customer is provided their own designated portal site that SMI hosts and uses to manage both scheduled and unscheduled activities.

Structured much like the CNC Managed Services program, SMI’s Managed Development Services give you a flexible and economical alternative to in-house development resources. SMI’s team can provide front line support or augment your development team as the need arises. The Managed Development Services program can utilize either our local development resources, our offshore team, or a combination of both.